Product Warranty

What to do if something is wrong

If your product is not working, contact your reseller or installer first.
Have your receipt or installation certificate available.

Warranty period

• Products installed up to 2024-12-31: 3 years

• Products sold from 2025-01-01, including Luna and Amp Guard: 5 years

• Warranty is valid from the installation date

Important information

• The warranty applies via our resellers/distributors

• End users must contact their installer or reseller

• Faults must be reported within 2 months of discovery

• Installation must be performed by a certified electrician

What is covered?

• Hardware defects under normal use

• Software defects that cannot be resolved by support

What is not covered?

• Normal wear and tear

• Incorrect installation or configuration

• Use outside intended instructions

• Improper handling

• External factors (e.g. power surges, lightning)

• Incompatible vehicles

• Second-hand products reinstalled elsewhere

• Work by unauthorized electricians

• Cosmetic dissatisfaction

Warranty resolution

Charge Amps will decide to:

• Repair

• Replace (new or equivalent product)

• Provide financial compensation based on age and condition

Documentation required

• Receipt or installation certificate

• Purchase date

• Reseller

• Product type

Other

• Terms may vary by market and partner

• Charge Amps reserves the right to update terms

• Warranty does not affect statutory consumer rights