Network Connection and Troubleshooting (Perific/Enegic)

Note: Perific/Enegic Monitor is not a Charge Amps product. This page is a general troubleshooting guide. For further support or case handling, contact Perific Support.

Troubleshooting

If something seems off with your device, follow the steps below to quickly identify the issue.

Device is offline

Start by checking the device status.

Check status

• Press and hold the bottom button for 2 seconds

• Release the button

• The device will start blinking in a color

Status indication

• Blue blinking → Configuration mode

• Yellow blinking → No connection to router (typically wrong WiFi/password)

• Green blinking → Connected to router, but no internet access

Actions

Blue or yellow blinking

Network issue.

Action:

• Reconfigure the network (see guide below)

• If the device is not visible in the app:

  • Go to:
    Settings → New device → Configure new device

  • Follow the steps in the app

Green blinking

The device reaches the router but has no internet access.

Action: Check router / network

Make sure the following is allowed:

• UDP → phase.device.enegic.com:65110

• HTTP/TCP → firmware.enegic.com:89

• NTP (UDP) → port 4242

• Timezone (UDP) → timezoned.rop.nl:2342

Important:

• Only 2.4 GHz WiFi is supported

• Ensure 2.4 GHz is enabled

When working:

• The device shows solid green = online

Device shows no light

Step 1: Restart

• Power off the device

• Wait 30 seconds

• Power on again

Expected behavior:

• Blinking → solid green

Step 2: Check power

If the device still does not start:

• USB adapter: try a different adapter

• DIN adapter: ensure it is set to 5 V

Quick troubleshooting

• Blue/yellow → reconfigure network

• Green → check router/network

• No LED → check power

Reconfigure network

Changing network (e.g. new router or WiFi issues) is done directly in the app.

When to do this

• You changed router or WiFi

• The device lost connection

• The network is unstable

How to do it

1. Open the app

Log in as usual. If you don’t have login details, contact Perific Support.

2. Go to Meter Device

• Navigate to Overview

• Scroll to Meter Device

• Tap the arrow in the top right corner

3. Start reconfiguration

• Go to Settings

• Select Reconfigure network connection

• Tap Reconfigure

4. Initiate process

• Tap Start reconfiguration

5. Set device to configuration mode

• Press and hold the bottom button

• Wait until it starts blinking blue (~10–12 seconds)

6. Follow the steps in the app

6.1 Connect to the device

• Connect your phone to WiFi: EnegicConfig_XXXX

• If prompted “No internet connection” → choose Connect anyway

• If needed, temporarily disable mobile data

6.2 Select network

• Choose your WiFi from the list

• Tap Continue

6.3 Enter password

• Enter WiFi password

• Tap Continue

• The device will now connect to the network

6.4 Finish

• Tap Finish

Note: Perific/Enegic Monitor is not a Charge Amps product. This page is a general troubleshooting guide. For further support or case handling, contact Perific Support.